FAQ
Ask Us Anything
How long does it take to create a custom jewelry piece?
Custom jewelry pieces typically take 2-4 weeks to design and craft, depending on the complexity of the piece. We will keep you updated throughout the process.
Do you offer international shipping?
Yes! We ship worldwide. International shipping times vary depending on the destination, but typically take 7-21 business days. Additional customs fees may apply.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or through the carrier's website.
What materials do you use in your jewelry?
Our jewelry is made from high-quality materials, including solid gold, sterling silver, platinum, and ethically sourced gemstones. Each product description provides specific details on the materials used.
What should I do if I received some poor quality products?
Yes, we offer repair services for most of our pieces. If your jewelry gets damaged, contact us at info@opalember.co with a photo of the piece, and we’ll assist you with the next steps.